Misrepresentation

Designed transparent disclosure interface for insurance verification process, improving user trust and compliance through clear communication about data verification practices. This project focused on creating an honest, upfront experience that explains how Ladder may check online records to verify identity and medical history.

The design emphasizes transparency and builds trust by clearly communicating the company's verification practices before users continue. The interface features a clean, approachable illustration alongside straightforward language that demystifies the verification process, resulting in improved user confidence and reduced drop-off rates during the application flow.